If you are overdue in payment, we will give you notice of extra payments you will incure. This page explains all charges that may apply.

We also charge for making a mess in any of our locations, leaving rubbish or leaving vehicles unattended and other things that inhibit the use of our locations for other customers.

WE WILL ALWAYS GIVE YOU NOTICE BEFORE ANY OF THESE CHARGES ARE MADE

We do not want to make extra charges, please call us and try and sort out your debt with us. We will always try and help if we can.

If your card has expired, you can change or update your payment method simply by logging onto your account on our website and go to payment methods. Click ‘my account’ at the top of this page and go to payment methods. We have also created this easy to follow guide, simply click here to download it.

What happens if you have an overdue payment and it is not paid?

Unfortunately there are serious consequenses if you do not pay your bill or fail to talk to us about the problem.

1. We will restrict access to your container, store room, office or warehouse your rent from us unitl your debts are cleared.
2. We will charge for restricting your access and any correspondence, new locks, or other expenses we incur.
3. If you continue not to pay, we will charge you for us to enter your container, store room, office or warehouse and dispose your contents.
4. If you still persist not to pay your bills and fees, we will take legal proceedings against you to claim back the debt you have created.

We have a legal right to follow this process. It is all exp;lained in detail in your licence with us. You agrfeed to this when you rented from us. We sent the lince to you when you first rented from us and you can find a copy of the licence in ‘my account’ on our website, then click the documents tab.

Please note, we reserve the right to clear the contents of your container, unit, office or warehouse without notice if payment is 30 days overdue or more.

Our Charges (updated 10.4.2024)

Charge Description	Charge (excluding VAT)	Notes
New ‘Lock Box’ Lock and two keys, or new keys for an existing lock	£25.00	This charge is for a new padlock suitable to fit under the steel welded lockbox on a container and is provided with two new keys. This fee also applies for two new keys to an existing lock we have provided if we have spares.
New ‘store room’ 4 code lock	£25.00	This charge is for a new padlock suitable to fit on a store room door. This is a coded lock with a minimum of 4 digits.
Over locking and unlocking	£38.00	This charge is applied every time we have to send someone to physically overlock or unlock your container, unit or office to restrict your access due to none payment.
Correspondence	£28.00	Our systems will automatically try to re-charge your payment method for two weeks after a payment fails. We do not charge you for this service. However, we do charge for all correspondence each time we have to chase you manually. This charge is for every manual email or letter we have to create to recover our debt.
Texts and calls	£6.00	If we have to persistently text and call you about none payment of debt we will apply this charge.
Clearance	£200.00 to £3,000.00 + 10%	Should you not pay your bill for over one month we will clear your container, unit or office. We will charge you the cost of the clearance. We employ 3rd party clearance companies who do this work on our behalf and we will charge you for the work they do plus 10% managment fee to cover our time. Our minimum charge for this service is £200 + 10%
Payments by BACS (Bank transfer), Cash or Cheque	£22.00	We do not usually allow these type of payments as they cause us additional work. If we agree to any of these methods of payment we charge £22 per payment to cover our costs.
Late Payment fee	£38.00	We will charge this every month that a payment remains overdue
Legal Fees	Varies	We use solicitors to chase oustanding debts, they charge between £120 and £400 per hour for thier work. These fees will be charged to you at cost.
Court and Debt Collection (Bailiffs) fees	Varies	We may have to pay court fees or 3rd party debt collection companies. These fees will be charged to you at cost and can be extremely expensive. We charge a fee of £120 to administer court applications we make ourselves or through our solicitors.
Parking Charges	£8 per day plus removal fees	Unaccompanied parking is NOT allowed on any of our locations. We charge £8 per day to park unauthorised and the vehicle will be removed at cost