FAQs: Payments & Subscriptions
If payment cannot be taken by the credit/debit card you have provided, we will immediately contact you to request you amend or change your payment method on your account.
We only take payments through our website by credit or debit card
If you do not pay after our reminders we follow a process that is outlined clearly in our ‘overdue payments – information’ page. This sets out how we will proceed and what extra charges we make.
We ALWAYS encourage customers to talk to us if you are struggling to pay your bills, we may be able to help!
Yes, any card not issued in the UK.
All credit cards must be registered to a UK address and issued by a UK Bank
No sorry. We do not accept cash or cheque. All payments are taken automatically using the card details provided at the point of booking.
No. All payments are taken automatically using the card details you provide at the point of booking.
Yes. All rentals of storage rooms, containers, offices and warehouse space have a security deposit charge based on the type of rental and location.
We return the full deposit at the end of your rental when you leave your rental unit clean and empty, and if we have provided a padlock this must also be returned with the two keys supplied.
You pay one months storage and a security deposit based on the type and location of your rental unit.
You can choose to pay for 3 or 12 months if your prefer and gain extra discounts but we only require one months rental.
Pricing and Discounts are detailed on our Pricing and Discounts page on our website.
Please note, we charge VAT on all rental charges for containers, storage rooms, offices, warehouse space, insurance charges, wifi, ramps, electricity and locking pin purchases. No VAT is charged on security deposits.
The security deposit will be refunded provided the container is left clean and empty and the lock and keys we provide are returned.
If you rent a storage room, office or warehouse in Coventry Exhall, then there is also a charge for contents cover, which starts at £10+VAT per month.
We use a third party card processor called Stripe to take payments.
Payments are taken every month in advance following your initial order (unless you have chosen a 3 month or 12 month contract, in which case they are taken every 3 or 12 months in advance).
We charge your payment method automatically on the date of your renewal every month (or 3 or 12 months in the case of long term rentals).
Yes. Login to “My Account” and your card details can be changed by adding new or deleting old payment methods. You can update credit/debit card details or add new credit/debit card details.
Click here for step by step instructions on how to change your credit or debit card
We must have a valid payment method at all times to take your regular subscription payments. If for any reason your payment method fails, you will receive an email stating the payment has failed. If this receives no response from you we will then contact you by text. We expect this to be rectified immediately.
