Yes. Login to “My Account” and your card details can be changed by adding new or deleting old payment methods. You can update credit/debit card details or add new credit/debit card details.
We must have a valid payment method at all times to take your regular subscription payments. If for any reason your payment method fails, we will give you notice and expect this to be rectified within 3 days.
They are taken every month in advance following your initial order (unless you have chosen a 6 month or 12 month contract, in which case they are taken every 6 or 12 months in advance).
We charge your payment method automatically on the date of your renewal every month (or 6 or 12 months in the case of long term rentals).
You pay one months storage and a security deposit of £95 per container.
You can choose to pay for 6 or 12 months if your prefer and gain extra discounts but we only require one months rental.
Pricing and Discounts are detailed on our Pricing and Discounts page on our website.
Please note, we charge VAT on all container rentals, but no VAT on security deposits.
The security deposit will be refunded provided the container is left clean and empty and the lock and keys we provided are returned.
Yes. All containers have a security deposit of £95.
We return the full deposit at the end of your rental when you leave your container clean and empty, and also return the lock and two keys we supply free of charge.
No. All payments are taken automatically using the card details you provide at the point of booking.
No sorry. We do not accept cash or cheque. All payments are taken automatically using the card details you provide at the point of booking.
Yes, Diners Card & any card not issued in the UK. All credit cards must be registered to a UK address and issued by a UK Bank
If payment cannot be taken by the credit/debit card you have provided, we will immediately contact you to request you amend or change your payment method on your account.
We only take payments through our website by credit or debit card
If you do not pay after our reminders we follow a process that is outlined clearly in our ‘overdue payments – information’ page. This sets out how we will proceed and what extra charges we make.
We ALWAYS encourage customers to talk to us if you are struggling to pay your bills, we may be able to help!