Self Storage in Leicester, Coventry & Castle Donington
Telephone: 01163 409940
Telephone: 01163 409940

FAQs: Security

Security of our sites is our utmost priority. We have installed HD CCTV coverage; all sites are floodlit and the combination locks on the gates are changed regularly. We also have a security patrol who checks the gates are locked each evening.

Leicester and Castle Donington: to switch on flood lights, simply press ‘Touch’ on the lamp post and the flood lights will come on for approximately 20 minutes or they will automatically be on when it is dark.

If you rent a shipping container then we DO NOT insure your contents.

Contants cover for Storage Rooms, Office and Warehouses is compulsory for our site at Coventry Exhall and is ordered at the time you place your order for a storage room. An insurance charge is applied each time you pay (monthly, 3 monthly or 12 monthly) dependent on the value of your contents.

Contents cover for Store Rooms, Offices and Warehouse cost the following and you can choose this when you make a booking

Up to £1000 worth of contents cover – £10 + VAT per month*

Up to £2000 worth of contents cover – £15 + VAT per month

Up to £10,000 worth of contents cover – £35 + VAT per month

(* £1000 content cover is our minimum allowable cover and must be paid for by all customers)

If you have your own commercial or home insurance insurance policy, then we can accept this and we will charge a £5 + VAT administration fee only every month. .

WE MUST see the following descriptions on your insurance policy for us to accept the cover

  • Actual physical loss of or damage to our customers’ property caused by fire, lightning, explosion, earthquake, aircraft or articles dropped there from
  • Storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance
  • Moth, insect or vermin from an external cause
  • Theft accompanied by forcible and violent entry to or exit from the building or storage unit
  • Riot, strike, civil commotion, malicious damage
  • Impact by vehicle

For containers:  We provide a padlock that fits under the lockbox.  If you lose your keys we can provide 2 spare keys at a cost of £25+VAT.

If you provided the lock yourself, then we cannot help but we can cut off any type of lock from a door handle for a fee of £35+VAT.  However if you have lost the keys to your own padlock locked under the lock box, then we will need to employ a welder to cut away the lock box and your lock. This is a very expensive service as whe will then have to reweld the lock box onto the container and re paint the box. This service costs £230+VAT as we pay outside contractors to provide this service.

For Access Codes: Please log onto your account to view your access code.

Combination codes for main gates: contact us on 0116 3409940 or enquiries@greyboxselfstorage.co.uk