FAQs: General
Yes if you or your company is VAT registered with the government.
VAT is shown clearly on all invoices and credit notes and these can be found in ‘My Account’ when you are logged onto our website.
Our VAT registration number is GB406204735.
No, we do not charge registration or admin’ fees.
When you make a booking, you pay a months rent in advance and a security deposit for each container and lock. The security deposit is refunded to you when you move out, provided the container is left in the same condition as when you moved in and your return the lock and keys. The security deposit is £95 per container.
By emailing via the “Contact Us” link or directly to enquiries@greyboxselfstorage.co.uk or call us on 01163 409940.
Once you are logged in go to “My Account” you can view your license and view and amend payments, contact details & payment methods.
When you become a customer and log onto our website, you can see all details we hold about you in ‘My Account’. We follow GDPR rules on holding personal data and any data we hold is to serve our business relationship only. For any information about how we treat your personal data and why we need it, please refer to our “Privacy Policy” at the bottom of the web page.
Once you are logged in go to “My Account” you can view your licence and view and amend payments, contact details & payment methods.
You need to be 18 years of age to rent a container.
If payment cannot be taken by the credit/debit card you have provided, we will immediately contact you to request you amend or change your payment method on your account.
We only take payments through our website by credit or debit card
If you do not pay after our reminders we follow a process that is outlined clearly in our ‘overdue payments – information’ page. This sets out how we will proceed and what extra charges we make.
We ALWAYS encourage customers to talk to us if you are struggling to pay your bills, we may be able to help!
The minimum length of stay is 1 month, there is no maximum.
Unfortunately not. We require photographic ID to confirm you are who you say you are for security reasons.
Passport, Driving licence, HM Armed Forces Veteran Identification Card, British Army, RAF or Navy Identification Card, CitizenCard, Proof of age card, or CPASS Proof of age card
Yes you can.
Our sites are not manned each day. Please use the “Book Viewing” tab on our website to arrange an appointment.
You can also see photos of the interiors of the containers on this website.
